Over time, your learning content may need a refresh. This could be due to outdated material, updated regulations, or changes in tone or branding.

The key question: Should this content be updated, or is it time to retire and replace it?

Decision Guide

Step 1: Is it an update or a retirement?

Does the revised content have different learning outcomes to the original?

Yes? This is a new learning object. You'll need to retire the existing one and create the replacement. See How to request a retirement below.
No? Continue to Step 2.

Step 2: Are you updating the content?

Are you refreshing videos, updating documents, or making small changes while keeping the learning outcomes the same?

Yes? You can edit the existing learning object and publish the updates directly.

Note: Let your Content Partner Success Manager (CPSM) know about updates so we can help promote your refreshed content.

Important: Let your Content Partner Success Manager (CPSM) know about updates so we can help promote your refreshed content.

Comparing Approaches

Updating existing content

Pros:

Maintains ratings, reviews, and popularity score
Enrolled learners retain uninterrupted access
Saves time by avoiding retirement and recreation

Cons:

Negative reviews remain attached
Major updates may not be obvious to learners
Requires manual coordination for release communications

Retiring and creating new content

Pros:

Offers a clean slate with a consistent learner experience
New versions can be promoted in content announcements
Supports smoother onboarding through standard workflows

Cons:

Older versions must be retired to avoid confusion
May require additional communication about version differences

Retirement Process

How does the process work?

Go1 processes approved retirements on the 1st of each month, following a predictable monthly cadence. All retirements carry a minimum 3-month advance notice, giving users a guaranteed window to review impact and plan transitions before content is removed.

What happens at each stage

Content retirements follow three stages between notification and full removal:

Stage	When	Search & Discovery	User Access
Retirement Scheduled	1st of the approved month	Content remains fully discoverable in search and browse	All users can access and start the content as normal
Retired	2 months before removal date	Content is removed from search and browse — new learners can no longer find it	Users already enrolled can still access and complete the content
Removed	Requested removal date	Content no longer appears anywhere	Content is fully removed and no longer accessible to any user

Example: A retirement approved for removal on 1 August would follow this timeline:

1 May — Retirement Scheduled. Users notified. Content is still fully available.
1 June — Retired. Content disappears from search. Enrolled users can still complete it.
1 August — Removed. Content is completely inaccessible.

How to request a retirement

Content Partners can request retirements directly in Content Manager. There's no need to email, raise a Jira ticket, or send a CSV — the entire process is managed in-product.

Single retirement

Open the learning object in Content Manager
Select Request Retirement
Choose a retirement month — the earliest available month is 3 months after the end of the current month
Provide a reason for the retirement
Select Submit

Bulk retirement

Open the Bulk Retirement experience in Content Manager
Upload or select the learning objects you want to retire
Set the retirement month and reason for each item
Select Submit

What happens after you submit

Go1's Content Operations team reviews your request
Requests are approved or declined — you can check the status in Content Manager at any time
Approved retirements are automatically processed on the 1st of the following month
Go1 customers are notified of upcoming retirements, and Distribution Partners receive webhook notifications

Important: The system enforces a minimum 3-month notice period for all retirements — no exceptions. This ensures Go1 customers always have enough time to transition affected learners to alternative content.

Managing your requests

You can view and manage all your retirement requests in Content Manager. Pending requests can be cancelled before they are approved and processed.

Retirement Timeline

All retirements follow a predictable, monthly cadence:

Stage	Timing	What happens
Submit a Reqest	Any time	You submit a retirement request in Content Manager
Retirement Requested	Before the processing 1st of each month	Go1 Content Operations reviews and approves or declines
Retirement Scheduled	1st of the approved month	Customers and Distribution Partners are notified. Content remains accessible
Retired	2 months before removal	Content is no longer discoverable in search. Enrolled learners can still complete it
Removed	Requested Removal Date	Content is fully removed and no longer accessible

The minimum time from request to removal is 3 months, enforced by the system.

Retirement statuses

Retirement Pending: Your request has been submitted and is awaiting review
Retirement Approved: Go1 has approved the retirement — it will be processed on the 1st of the month
Retiring Scheduled: Content is still available and playable, but flagged for upcoming removal
Retired: Content is no longer discoverable in search, but learners with existing enrolments can still complete it
Removed: Content is fully decommissioned and no longer accessible

FAQs

Can I cancel a retirement request?
Yes, you can cancel a pending request in Content Manager before it has been approved and processed.

What if Go1 declines my request?
Go1's Content Operations team may decline a request if the notice period is too short or additional information is needed. You'll see the status and any comments in Content Manager.

Do I need to contact my CPSM to retire content?
No. Retirement requests are now managed entirely through Content Manager. If you have questions about whether to update or retire, your CPSM is still available to advise.

What happens to learners who are part-way through the content?
Learners with existing enrolments can continue to access the content until it reaches the Removed status. This gives them time to complete their learning.

Can I suggest a replacement when requesting a retirement?
Not yet — this capability is coming soon. For now, Go1's curation team identifies and suggests alternatives to customers.