Over time, your learning content may need a refresh. This could be due to outdated material, updated regulations, or changes in tone or branding. Before proceeding, ask yourself:
Should this content be updated, or is it time to retire and replace it?

Decision Guide

Step 1: Is it an update or a decommission?

Does the revised content have different learning outcomes to the original?

Yes? This is a new learning object. You'll need to retire the existing one and request a decommission with Go1.
No? Continue to Step 2.

Step 2: Are you updating the content?

Are you refreshing videos, updating documents or making small changes while keeping the learning outcomes the same?

Yes? You can edit the existing object and publish the updates.

Important: Let your Content Partner Success Manager (CPSM) know about updates so we can help promote your refreshed content.

Comparing Approaches

Approach 1: Updating Existing Content

Pros:

Maintains ratings, reviews and popularity score
Enrolled learners retain uninterrupted access
Saves time by avoiding retirement and recreation

Cons:

Negative reviews remain attached
Major updates may not be obvious to learners
Requires manual coordination for release communications

Approach 2: Retiring and Creating New Content

Pros:

Offers a clean slate with consistent learner experience
New versions can be promoted in content announcements
Supports smoother onboarding through standard workflows

Cons:

Older versions must be retired to avoid confusion
May require additional communication about version differences

Decommission Process

Why is there a decommission process?

The formal process ensures in-progress learners aren't disrupted and gives Go1 teams time to recommend alternatives. Once content is live, it's part of the learner experience, and sudden removal creates issues.

How to decommission content

Contact your Content Partner Success Manager or the Go1 Support Team ([email protected])
Specify which learning item(s) you want to remove
Indicate if you're replacing with new content
Ensure your new content is onboarded before requesting decommission

Timeline

When	What happens
1st of the month following request	Content set to decommission; customers notified; in-product messaging appears
1st of the next month	Content no longer discoverable, but accessible to existing enrollees
1st of the month, 2 months later	Content fully removed and no longer accessible
Same day	Content permanently deactivated in the system

Notice requirements: At least 90 days (180 days preferred for core compliance content), though most partner agreements include a 12-month retirement cycle.