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Cannot login via login link in email
Cannot login via login link in email
Why are one-time login links in emails not working for my portal users? Why is some learners being redirected to the login page?
Tara avatar
Written by Tara
Updated over a week ago

You may encounter a problem in which you are added to a portal and/or requested a password reset email, but the login link in the emails is not working.

The link redirects you to login page ie

Please see the image below for an example of an email containing the login link.

The first place to check is to confirm if the link has not expired based on the rules below.

One-time login links expiry rules :

  • Newly created user (welcome email) - expires in 24 hours

  • Existing users added to a new portal (welcome email) - expire in 7 days

  • Password reset for existing users - expire in 1 hour

    If the login link in the email has expired, please request a new password link by clicking "Forgot Password" and entering your email address to receive a notification of the new login link in your inbox.

    If you’re sure that the above is not the issue, then, secondly, check with your IT department if your company has some sort of anti-virus and/or firewall enabled that could potentially be scanning the emails and loading the one-time-token links in the background. One example is Mimecast which has security features that inspect links for inbound email delivery invalidating the one-off authenticated link.

    As a recap, authenticated links are an easy way to automatically authenticate and access our platform and, for security reasons, it has an expiry date and can be loaded only once:

    Ways of loading a link:

  • clicking on the link from the email

  • copying and pasting into a browser

  • anti-virus/firewall can sometimes load/inspect links for validation

To fix this, you need to contact your IT team to whitelist the Go1 URL and change the configuration to add our emails [email protected] to the bypass list and URL filtering bypass list.

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