I'm facing a problem
Find solutions to common issues with access, playback, and login.
12 articles
- Go1 System Status ⚠️Where to find Go1's service availability status and receive regular updates
- Browser and Device supportUnderstand what browser and device you need to learn through Go1
- Login Issues - Why can't I login?You might be logging into the wrong portal.
- Too many failed sign in attempts lockoutLocked out of your account due to too many failed attempts? We can help!
- Unable to Log In Via The Link in The EmailWhy can't I log in through the link in the email I received? Why am I being redirected to the login page?
- 3rd party LMS Content playback errors
- My course is not loadingSteps to take if your course is not loading
- How to send diagnostic information to Go1 supportCollect browser logs, screenshots, and device details to help Go1 support resolve your issue.
- Fix garbled text in a Go1 CSV export opened in ExcelSeeing random characters in your exported CSV? Fix the encoding when opening the file in Excel.
- I am having a SCORM or interactive file issueCommon error message received with SCORM and Interactive Files
- YouTube Clip link not workingWhy YouTube “Clip” Links Don’t Work in Go1 (and How to Fix It)
- Quick Tips to Fix “Device Not Supported” or Loading Errors on iPhone and Android
