Where to find Go1's service availability status and receive regular updates

Go1 System Status ⚠️

Understand what browser and device you need to learn through Go1

Browser and Device support

You might be logging into the wrong portal.

Login Issues - Why can't I login?

Locked out of your account due to too many failed attempts? We can help!

Too many failed sign in attempts lockout

Why can't I log in through the link in the email I received? Why am I being redirected to the login page?

Unable to Log In Via The Link in The Email

3rd party LMS Content playback errors

Steps to take if your course is not loading

My course is not loading

Collect browser logs, screenshots, and device details to help Go1 support resolve your issue.

How to send diagnostic information to Go1 support

Seeing random characters in your exported CSV? Fix the encoding when opening the file in Excel.

Fix garbled text in a Go1 CSV export opened in Excel

Common error message received with SCORM and Interactive Files

I am having a SCORM or interactive file issue

Why YouTube “Clip” Links Don’t Work in Go1 (and How to Fix It)

YouTube Clip link not working

Quick Tips to Fix “Device Not Supported” or Loading Errors on iPhone and Android

Find solutions to common issues with access, playback, and login.

I'm facing a problem

Create a custom design with text, images, and links

Login to Go1

Submit a Support Request

Find answers and get help from Intercom Support and Community Experts

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