These instructions relate to the legacy user management page in portals created prior to 2 April 2025 (AEDT).
The welcome email is the notification users receive upon account creation in the Go1 portal.
A welcome email will not be sent if the portal notification is disabled. Hence, it is always recommended to ensure the portal's notification setting is correct before adding or importing new users.
If you forgot to enable notification and created new users, a welcome email will not be sent to those newly created users, hence users will not get the one-time login link to access the portal for the first time. If this happens, you may need to send the welcome email manually.
You must be an admin to the portal to be able to send a welcome email to users manually. You can send a welcome email to one user or bulk users.
Steps in sending a Welcome email
Log in as an administrator on your Go1 Platform.
Navigate to the Administration page via the top-right navigation.
Under the User Management page, select the checkbox to the left of the user to whom you wish to send a welcome email
Remember you can choose one, some, or all users in the table to send a welcome email to bulk users.
Once you select the users you would like to send the welcome email to, the ellipsis (...) button will appear.
Click those three dots and click the option: Send welcome email
You will get a successful confirmation saying: The welcome email has been queued for delivery.
A welcome email will be sent to the user's email inbox in the form of a one-time login token. This token expires for security because it is a temporary user authentication credential. After the token expires, the user must receive a new token to continue using the service.
Welcome email links expiry rules
One-time login links expire based on certain rules:
Newly created user (welcome email) - expires in 24 hours
Existing users added to a new portal (welcome email) - expire in 7 days