The welcome email is the notification users receive upon account creation in the Go1 portal. A welcome email will not be sent if the portal notification is disabled. Hence, it is always recommended to ensure that the portal's notification setting is correct before adding or importing new users.
In some instances the admin forgot to enable notification and created new users, a welcome email will not be sent to those newly created users, hence users will not get the one-time login link to access the portal for the first time. If this happens, the admin needs to send the welcome email manually.
You must be an admin to the portal to be able to send a welcome email to users manually. You can send a welcome email to one user or bulk users.
Steps in sending Welcome email
Go to your administer page.
Under the Users Management page, choose the box beside the user to whom you wish to send a welcome email to
Remember you can choose one, custom select or choose all to send a welcome email to bulk users.
Once you selected the users to whom you would like to send the welcome email, the ellipsis (...) will show up.
Click those three dots and click 'Send Welcome Email'
You will get a successful confirmation saying, 'the welcome email has been queued for delivery'
Please view the video guide to learn more.
A welcome email will be sent to the user's email inbox in the form of a one-time login token. This token expires for security because it is a temporary credential to authenticate a user. After the token expires, the user must receive a new token to continue using the service.
One-time login links expire based on certain rules:
Welcome email links expiry rules :
Newly created user (welcome email) - expires in 24 hours
Existing users added to a new portal (welcome email) - expire in 7 days