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Cannot login via the link in the email
Cannot login via the link in the email

Why can't I login through the link in the email I received? Why am I being redirected to the login page?

Updated over a week ago

Troubles logging in?

You may encounter a problem in which you are added to Go1, or you clicked to reset your password, but the link in the email you received to get access to your account does not work.

Alternatively, the link in email may direct you to the login page for your Go1 Portal, for example:

The first place to check is to confirm if the link has not expired based on the rules below.

One-time login links expiry rules :

  • Newly created user (welcome email) - expires in 24 hours

  • Existing users added to a new portal (welcome email) - expire in 7 days

  • Password reset for existing users - expire in 1 hour

If the login link in the email has expired, please request a new password link by clicking "Forgot Password" and entering your email address to receive a notification of the new login link in your inbox.

If you’re sure that the above is not the issue, then, secondly, check with your IT department if your company has some sort of anti-virus and/or firewall enabled that could potentially be scanning the emails and loading the one-time-token links in the background. One example is Mimecast which has security features that inspect links for inbound email delivery invalidating the one-off authenticated link.

As a recap, authenticated links are an easy way to automatically authenticate and access our platform and, for security reasons, it has an expiry date and can be loaded only once:

Ways of loading a link:

  • clicking on the link from the email

  • copying and pasting into a browser

  • anti-virus/firewall can sometimes load/inspect links for validation

To fix this, you need to contact your Learning and Development and IT teams to whitelist the Go1 URL, and change the configuration to add our emails [email protected] to the bypass list and URL filtering bypass list.

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