In any workplace, smooth and secure handling of payment requests is essential for efficient operations and accountability. Go1Pay offers an intuitive way for employees to submit payment requests and for managers to review and approve them. But what happens if a payment request needs to be cancelled before it's approved, or even after it's been approved? Here’s what both managers and admins need to know.
Manager Actions: Cancelling or Denying Requests
As a manager, you have the authority to either cancel or deny a Go1Pay request as long as you have not yet approved it. This allows you to manage requests that may be incomplete, incorrect, or unnecessary. If you receive a request that you believe should not proceed, whether due to missing information, an error, or any other reason, you can simply deny or cancel the request in the system before giving your approval.
Steps:
Log in to your portal.
Click on Go1Pay.
Filter by Awaiting Your Approval.
You’ll see all the requests that need your approval.
Key Point:
A manager can only deny payment requests that are still pending approval.
A manager can only cancel a purchase request on behalf of the user if it hasn't been approved yet.
Once a request is approved, the option to cancel or deny is no longer available to the manager.
Admin Actions: Cancelling or Denying Requests
As an admin, you have the authority to cancel or deny a Go1Pay request — whether it has been approved or not — as long as the merchant hasn’t charged it yet.
Steps:
Log in to your Go1 Learn dashboard
Click on Go1Pay.
Filter by Awaiting Your Approval.
You’ll see all the requests that need your approval.
Choose the request that you wish to cancel
Click "Deny" or "Cancel"
Best Practices
For Managers: Always review requests carefully before approving. If anything is unclear or erroneous, act while the request is still pending.
Important Note: Once the merchant has charged the card, cancellation is no longer possible.
Related Article: Guide: Cancelling a Go1Pay Request as a User