Managing users in Go1 is flexible—you can add them one at a time or import hundreds at once. This guide covers everything you need to create, edit, and deactivate users.

Using MyGo1? If you're still on our legacy platform, see Create and edit users (MyGo1).

What you'll need: Admin permissions

Overview

Admins can manage users individually, and in bulk:

Import users in bulk
Edit users in bulk
Create a new user
Edit a user
Deactivate or remove users

Import users in bulk

Save time by importing multiple users at once using a CSV file.

Navigate to People in the side menu
Click Add users, then select Import CSV
Choose how to prepare your CSV file:
1. If you have existing users: Click Export users first to download a CSV with the correct format. Add your new users to this file.
2. If this is your first import: Click Download sample to get a template (1)
Select your CSV file by dragging and dropping it, or click Select file to browse your device
Once verified, click Import (2) to add your file to the queue

You'll receive an email when the import is complete.

Pro tip: Keep the column headers in the exact order provided. Changing the order will cause the import to fail.

Edit Users in bulk

Update user details for multiple people at once, or deactivate several users in one go.

Navigate to People in the side menu
Select the Users tab
Click Export users to download a CSV of your current users
- Make sure to select all the users you want to edit
Open the CSV and update the details you want to change
- Keep all columns in the same order
Save your edited CSV (keep it in .csv format)
Click Add users, then Import CSV
Upload your edited file and click Import

Note: To deactivate users in bulk, change their Status to INACTIVE in your CSV. Deactivated users can't log in or access any content or reports.

Create a new user

Add individual users when you need to set up just one or two people.

Navigate to People in the side menu
Select the Users tab
Click Add users, then Manually add
Complete the required fields:
1. Email: The user's email address for logging in
2. Given Name and Family Name: Appears on reports and in emails to the user
3. Roles: Assign permissions beyond the default Learner role. Learn more about roles and permissions here.
4. Managed by: Assign a manager who can assign learning and track their progress
Fill in any additional fields as needed, then click Add

The new user will appear in your user table. If notifications are enabled, they'll receive a welcome email with login instructions automatically.

Need to resend the welcome email? Click the 3 dots next to their name and select Send welcome email. Users must set their password within 24 hours, or you'll need to send a new invitation.

Edit a user

Update user details, change roles, or assign a new manager for individual users.

Navigate to People in the side menu
Select the Users tab
Find the user in the table and click the 3 dots next to their name
Select Edit user details
Update the relevant fields in the editing panel
Click Update to save your changes

Note: You can only change a user's email address if you're an Administrator across all portals they access. The user will receive an email notification about the change at their original email address.