I access Go1 directly
Find everything you need to discover content, manage learning, and administer Go1.
28 articles
FAQs
Troubleshooting and frequently asked questions for MyGo1 and Go1 Learn
Go1 Learn: Your Complete Admin GuideFrequently asked questions and key links for all things Go1 Learn
Go1 Learn: Learner GuideEverything you need to know about your new learning experience
Why has my CSV upload failed?Common CSV upload fail reasons and troubleshooting
Creating a user without an email addressHow to create a user account for an individual that does not have an email address
How to Manually Send a Welcome EmailSend welcome email manually
Troubleshooting duplicate users created in portal
How to Create Individual User in Go1This article provides a step-by-step guide for Go1 admins on how to manually create individual users via the New User Management Page
Go1 Learn
Navigate your Go1 Learn experience with guidance on search, curation and library management
Getting the most from your Go1 Learn homepageA guide to the different types of content displayed on the Go1 Learn home page and how it is selected.
Using Search on Go1 LearnA guide to finding and discovering learning content using Search
Using AI Chat on Go1LearnHow to use AI Chat to support your search & content discovery experience
Curating content using PlaylistsA guide to building engaging playlists for your learners
MyGo1
Navigate your MyGo1 experience with guidance on legacy features
Finding content in the language of your choice with My Go1Users can search for content in a specific language
How to change my password
How to change the email address through which you access the Go1 PlatformHow to add a secondary email address or change an email address used to log in to Go1 Platform
How to view/download learning transcript
How to send reset password link (Admins)How an administrator can reset a user's password that have been locked out of their portal via a link.