You can update the email address you use to sign in to Go1. This guide covers how to add a secondary email, make it your primary address, and remove an old email.
Using MyGo1? If you're still on our legacy platform, see How to change the email address through which you access the Go1 Platform (MyGo1).
Prerequisites
You must be signed in with your email and password. This option is not available for SSO sign-ins.
You can only change the email address for your own account. To update another user's email, contact your Administrator.
Add a secondary email address
Select More actions from the three dots menu in the sidebar of Go1 Learn
Select Profile
Select Edit on the Name and emails section
Type your email address into the Add additional email field
Select Add
Select Save
You'll receive a verification email at your new address. Check your inbox and select the verification link to confirm the email is yours.
Make your new email the primary address
If you'd like your new email to be your main sign-in address:
In the Name and emails section of your Profile, find the email you want to make primary
Select the email you want to make you primary by clicking the radio button
Select Save
Your new email is now the primary address for your account. You can verify by the Primary label on your new appointed email address.
Remove an old email address
To remove an email address you no longer need:
In the Name and emails section of your Profile, find the email you want to remove
Select the delete icon next to that email address
Confirm the delete
Select Save
The email address is removed from your account immediately.
Troubleshooting
I didn't receive the verification email
Check your spam or junk mail folder
Make sure you entered the correct email address
Select the resend email icon next to the unverified email and choose Confirm to resend the verification email
I sign in with SSO
Email changes through Profile are only available for accounts that sign in with an email and password. If your organization uses SSO, contact your Administrator to update your email address.