To send a 'reset password' email for a learner locked out of their account, follow these simple steps:

  • In your Portal, navigate to your name in the top right corner of screen and select 'Administer' in the drop-down selection.

  • Select 'Users' in the tabs . Once learner has been found, hover mouse over their name.
  • Then , select the downward pointing arrow to view selection and chose 'Send password reset ' .

https://video.drift.com/v/abakgjuarqg/

Please take note :

If the adminstrator needs to send password reset link to multiple learners at one time, you may follow below guide :

https://video.drift.com/v/abYkoK9d1qg/

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