If your organization has strict network security settings, some Go1 features or course content may not load correctly. Use this guide to allow the domains Go1 needs and identify content-provider domains that may be blocking a specific course.
Before you begin
Share this article with your IT or network security team. They will need firewall or proxy administrator access to make these changes.
Allow required Go1 domains
These domains are required for all Go1 users.
Go1 content player
Domain | Purpose |
| Core Go1 platform |
| Portal access for Go1 Learn and MyGo1 |
| Static assets |
| SCORM content delivery |
| Go1 API |
| Embedded content |
| Fonts |
| Media assets |
| Media API |
| Video content |
| Video streaming |
If your organization uses a specific Go1 portal URL, your IT team can allow that portal domain instead of *.mygo1.com. For example, use yourorganization.mygo1.com.
Go1 platform
Domain | Purpose |
| Text editor |
| Real-time features |
| Content delivery |
Allow feature-specific domains
Only allow these domains if your organization uses the corresponding feature.
Payments
These domains are required if your organization processes payments through Go1.
Domain | Purpose |
| Stripe payments |
| Stripe payments |
SAML single sign-on
This domain is required if your organization uses SAML-based single sign-on.
Domain | Purpose |
| Auth0 authentication |
Analytics and platform services
Domain | Purpose |
| In-platform live chat support |
| Google Analytics |
| Internal Go1 services |
| Go1 analytics service |
Identify a blocked content-provider domain
Go1 courses can include content hosted by different providers. The domains used by a course depend on its provider and may change.
If you have allowed the Go1 domains but a specific course still does not load, use Chrome Developer Tools to identify the request URL and domain:
Open Chrome and sign in to your Go1 portal.
Navigate to the affected course and open it.
When the course opens in the Go1 player, wait before selecting Start or Resume.
Open Chrome Developer Tools and select the Network tab.
Return to the player and select Start or Resume.
Review the requests that appear in the Network tab. These show communication between your network, Go1 and the course provider.
Identify any request URL or domain that is not already on your allowlist.
Send the request URL and domain to your IT or network security team. They can review the request and determine the appropriate domain or subdomain to allow through your firewall or proxy.
If another course is blocked later, repeat this process to identify any additional content-provider domains.