Background
The Go1 integration with HiBob simplifies content delivery and management while enhancing learner engagement by providing organizations with seamless access to Go1’s learning content library directly within the HiBob Learning module. Go1’s selective vetting of high-quality content, combined with HiBob’s real-time analytics, ensures that employees receive engaging, effective training while managers can easily track progress and outcomes. This keeps learning aligned with business objectives and helps organizations scale their L&D programs more efficiently.
By integrating Go1 with HiBob Learning, companies can seamlessly transfer course metadata, such as titles, links, progress, and completion status, directly into the Bob platform.
Configuration of HiBob Learning
New Customer Steps
Note: the project team must have permission to HiBob Learning via a permission group or be System Admins to perform these actions.
Follow along this click-through demo, or HiBob’s guide to setup the integration.
Note: If using the HiBob guide, select the New Go1 customer header under Step 1.
Pro-tip: This IT User account is only used for during this one-time integration connection and for access to setup SSO. Use a generic email address such as [email protected]. These IT User Details will be used to login to Go1 enable single sign on, and optionally add users to manage your content library.
Once you complete the setup steps, inform your Go1 point-of-contact in order for them to provision your full contracted Library. Once that has been done, you're able to add items to your library on Go1 Learn. See more below on using the integration.
Additional Configuration - SSO & Whitelisting
Enabling single sign on will allow content to launch seamlessly without a login screen for your learners and removes the burden of adding users manually on Go1.
A click-through demonstration can be followed along here, which is covered after the HiBob integration setup portion.
Ensure your IT Team have whitelisted our domains to ensure our content loads without any issues.
Existing Customers
A click-through demonstration can be followed along here, at the beginning of the demo, or with HiBob's guide here, using the "Existing Go1 Customer" section
Pre-work: On your dedicated Go1 portal, create the API keys required on the Bob side during integration setup. Steps to follow can be found here.
Once you have followed the steps on HiBob, inform your Go1 point of contact in order to complete the configuration. They will ask you for the client ID created in the pre-work step above.
Note: If this step is not completed, enrollment progress will not be reflective in Bob Learning.
Using the Integration & Best Practices
Content that is added to your Go1 Library is what will sync into Bob. After making changes to your Go1 Library, such as adding, removing, or replacing content, you can either wait for the overnight sync or manually update Bob by going to the Go1 Marketplace app and selecting Resync from Go1.
Note: only deletion requests are logged on the HiBob Synced Learning Objects log.
For the smoothest launch experience, we recommend starting with a small, curated set of priority content before syncing a larger library. Add a pilot batch to your Go1 Content Library first, then confirm that the content appears in Bob, is visible to the right audience, launches correctly for learners, and behaves as expected in your collections. Once this has been validated, you can continue adding content in manageable batches.
Your Go1 content will be accessible in a default Go1 collection in HiBob Learning. You can manage collection visibility and audience settings with support from this HiBob article on managing content collections.
Pro tip: Keep the audience for your Go1 collection limited until you’re ready to launch more broadly. You can create additional collections under Settings, then add Go1 content from the Manage Learning page. When you’re ready to go live, update the audience settings so the relevant learning and collections are discoverable to learners.
To explore and manage content directly on Go1, explore Go1's resources for:
For further assistance, contact HiBob Support via their ticket request form here.
Troubleshooting
Disconnecting and reconnecting the Go1 integration
If you disconnect and reconnect the Go1 integration in HiBob, your Go1 portal data will remain unchanged. This includes your Go1 user accounts, learner progress, and the content currently added to your Go1 Library.
In HiBob, Go1 content may become temporarily inactive while the integration is disconnected or syncing again. Once the integration has been reconnected and the same Go1 content has synced back into Bob, existing learner progress and enrolment history should be restored. Learners may see temporary disruption in HiBob until the reconnect and resync are complete.
The default Go1 collection in HiBob will be removed when the integration is disconnected and will reappear after the integration is reconnected. Any Go1 content that was previously deactivated in HiBob should remain deactivated after reconnect, as long as that content is still available in your Go1 Library. You should only need to manually re-add content if it is no longer in your Go1 Library.
If you experience issues after reconnecting, please raise a ticket with HiBob Support and the HiBob Support team will work with Go1 Support where needed.
Access Error Message
If you see error message on Bob Learning saying "This collection includes content from a third-party provide that you don't have access to." confirm you are a member of the Go1 Collection under the Go1 Collection Settings > Manage access.
If you have permissions to the Go1 Collection, raise a ticket directly with HiBob Support to resolve.
If you experience issues with the integration, access to content or any functionality within HiBob, please raise a ticket with HiBob Support and they will work with Go1 Support where needed.
For issues with Go1 single sign on or functionality on Go1 Learn directly, please contact Go1 Support.
Questions
If you have any configuration questions in Go1, please reach out to your dedicated Customer Success Manager.