If you open a CSV file exported from Go1 and see garbled or random characters, Excel hasn't detected the correct text encoding. The data in Go1 is fine — this is an Excel display issue you can fix when importing the file.
Fix the encoding in Excel (Windows)
Excel 2016 or later / Microsoft 365:
Open a blank workbook in Excel
Select the Data tab
Select Get Data > From File > From Text/CSV
Select your exported Go1 CSV file and select Import
In the preview window, open the File origin dropdown and select 65001: Unicode (UTF-8)
Select Load to open the file
Your data should now display correctly.
Older versions of Excel:
Open a blank workbook in Excel
Select the Data tab
Select From Text
Select your exported Go1 CSV file and select Import
In the Text Import Wizard, set File origin to Unicode (UTF-8)
Select Finish, then OK
Fix the encoding in Excel (Mac)
Open a blank workbook in Excel
Select the Data tab
Select Get Data (Power Query) > From Text
Select your exported Go1 CSV file and select Get Data
Set File origin to Unicode (UTF-8)
Select Load
Alternative: open the file in Google Sheets
Google Sheets handles UTF-8 encoding automatically. If you need a quick view of the data, upload the CSV to Google Drive and open it in Google Sheets — no encoding settings needed.