Overview of Course Access Issues
When a user is assigned or enrolled in a course, they receive an email with a link that takes them directly to the content. If the link or login process isn’t followed correctly, learners may encounter access issues that interrupt their experience and require troubleshooting.
Common Problems and Their Causes
1. Login Issues
Learners must log in to the Go1 portal to access shared course links. If they are not logged in, they will be prompted to do so.
After logging in, clicking the course link should take them directly to the course. However, if they are redirected back to the login page despite being logged in, this indicates a problem that needs troubleshooting.
Troubleshooting Steps
Verify Login Credentials - Ensure that learners have valid login credentials for the Go1 portal. - Confirm that they have successfully logged in before accessing the course link.
Check the Course Link - Verify that the correct, shareable URL has been copied from the third-party platform. - Ensure that the link is not restricted and that its sharing settings allow access for the intended audience.
Test the Link - Log in to the Go1 portal and test the course link to confirm it redirects correctly to the course. - If the issue persists, consider re-sharing the link after verifying its correctness.
If an admin shares a course link with someone who doesn’t have a Go1 account, the link will not work and should not be used. If you need to share a link manually, make sure the following conditions are met:
• Always copy the course link from the Explore page, not from the course edit view.
• Ensure the recipient is a registered Go1 user.
• Avoid sharing internal or restricted links from third‑party systems, as these can block users without the required access.
Best Practices for Sharing Course Links
Always use shareable URLs that are accessible to your intended audience.
Test the course link after sharing to ensure it works as expected.
Communicate login requirements to learners in advance to avoid confusion.
By following these steps and best practices, you can minimize access issues and provide a smooth learning experience for all users.