Morgan by Go1™ helps learners access Go1 learning in Microsoft Teams or Slack. Before you make Morgan available to everyone, connect your Go1 portal, test the learner experience, and introduce Morgan before its first message arrives.
Looking for customer-ready launch materials? Visit the Morgan Customer Hub for admin guides, employee communication templates, and demo resources.
Who this guide is for
This guide is for L&D admins, HR teams, and enablement teams launching Morgan.
You may need help from your IT team, Teams admin, or Slack workspace admin to manage app access.
Before you launch
Confirm:
Morgan is installed in Microsoft Teams, Slack, or both
Your Go1 portal is connected
Learners have Go1 accounts, or your organization uses SSO with Just-in-Time provisioning
You have prepared an employee announcement using the templates in the Morgan Customer Hub
Rollout steps
Ask your IT, Teams admin, or Slack workspace admin to install Morgan.
Connect Morgan to your Go1 portal.
Test Morgan with a small group.
Send an employee announcement before Morgan's first welcome message arrives.
Expand Morgan access to the full learner audience.
Monitor access and sign-in issues during the first week.
What to test
Ask a few pilot users to check that:
They can find Morgan in Microsoft Teams or Slack
They can open a direct message with Morgan
They can ask Morgan for a course recommendation
Learning opens correctly from Morgan
Sign-in works as expected
Pilot an assignment automation
If you plan to use Automations and use Morgan's capability to help you drive completions, include one eligible Go1 Learn assignment with a fixed due date in your small-group pilot. A portal admin must set up and launch the automation. If learners in your assignment can't be reached via Morgan in Microsoft Teams or Slack, note that they will receive an email from Morgan instead of a nudge.
Before launching, review the completion target and decide whether to enable manager escalations. If enabled, choose Send automatically or Approve before sending.
Automations reminders are available in English only at launch. For setup steps, see Automate assignment completion with Morgan.
Launch message template
The Morgan Customer Hub includes ready-to-send employee communication templates for Microsoft Teams and Slack.
If you plan to use Automations, also explain:
To learners: Morgan may send additional reminders about specific assignments in Teams or Slack. These are separate from weekly learning digests.
To managers: If manager escalations are enabled, Morgan may ask for their help when their team is unlikely to reach the completion target by the due date.
After launch
For the first week, watch for:
Learners who cannot find Morgan
Learners being asked to sign in unexpectedly
Learners who cannot see their Go1 learning
App access policies blocking the right learner group
If several learners report the same issue, use the troubleshooting guide or contact Go1 support.
If you use Automations, review progress and activity in Go1 Learn. If you choose Approve before sending, check for manager escalation requests that need a decision.
Need help?
Contact your Go1 Customer Success Manager or Go1 support if you need help with your rollout.
Morgan by Go1 is a trademark of Go1 Pty Ltd.