Why Can’t Learners Access Quizzes on Go1, and How Can This Be Resolved?
When learners encounter issues accessing quizzes on Go1, the most common cause is restrictive quiz settings, particularly the closing date/time. This article explains why this happens and provides a step-by-step guide to resolving the issue.
Common Issues with Quiz Access
Learners may be unable to access a quiz in the following scenarios:
The quiz has an opening and closing date/time that have already passed.
The closing date/time is set too restrictively, preventing access even after the due date is changed.
These settings override the course due date and block access to the quiz.
Understanding Quiz Closing Date/Time
The closing date/time is a specific setting within the quiz configuration that determines when the quiz becomes inaccessible. Even if the course due date is extended, the quiz closing date/time must also be updated to ensure learners can access the quiz.
Step-by-Step Guide to Modify Quiz Settings
Follow these steps to change or remove the closing date/time for a quiz:
Open the quiz configuration page in the course settings.
Locate the Opening and the Closing date/time settings for the quiz.
Perform one of the following actions:
• Make sure the opening time is not set to a future date
• Extend the closing date/time to a future date
• OR remove the closing date/time restriction entirely
Save your changes.
Ask the learner to try accessing the quiz again through the learner portal.
Troubleshooting Tips
Double-check that the new opening and closing date/time are correctly saved.
Ensure the learner is accessing the quiz from the correct course and portal.
If the issue persists, verify other quiz settings that might restrict access, such as prerequisites or enrollment status.
By following these steps, you can resolve most quiz access issues and ensure a smooth learning experience for your learners.