When a learner completes their learning, admins and managers can also download their certificate on their behalf. You can download a single certificate from an enrolment row, or export certificates for a group of enrolments at once.
Who can download certificates
Administrators and Managers can download certificates for the learners and enrolments they're already able to view. Managers see their group or team members, and Admins see everyone in the organization.
When a certificate is available
A certificate is available to download whenever it's available to the learner. The enrolment must be Completed.
For assessable learning, including quizzes, events and external learning, the outcome must also be Passed. You can't download a certificate when the outcome is Not passed or still pending.
Enrolments you've marked complete yourself are eligible under the same rules. Assessable learning still needs a Passed outcome.
Download one certificate
You can do this anywhere you can view a completed enrolment: a learner's profile in People, the report modals opened from Overview, and enrolment reports in Reports.
Open the report or learner profile containing the enrolment
Select the ... menu at the end of the enrolment row
Select Download certificate. The certificate downloads to your device as a PDF.
Export certificates for several enrolments
You can download certificates for a group of enrolments in one action. The selection can span different learners and different content.
Open an enrolment report
Select the checkbox beside each enrolment, or use the header checkbox to select the whole page
Select Export certificates in the bar above the table
Go1 collects the certificates into a single ZIP file. Each certificate is a separate PDF inside it.
Note: The bulk actions only appear once you've selected at least one enrolment.
How you'll receive the ZIP file
Smaller exports download straight to your device. Larger exports take longer to prepare, so Go1 builds them in the background and emails you a download link when they're ready.
How certificates are named
Each PDF follows this pattern:
certificate_firstname_surname_content-title.pdf
If two certificates in the same ZIP would end up with the same name, Go1 adds the certificate ID so one can't overwrite the other.
If some certificates are missing
Some enrolments were excluded. When your selection mixes eligible and ineligible enrolments, Go1 downloads every certificate it can and leaves out the rest. After processing, you'll see how many enrolments were excluded and the reason for each one.
Nothing downloaded at all. If none of the selected enrolments has a certificate available, Go1 won't create an empty ZIP file. You'll see a message explaining that nothing was downloaded, and why each enrolment wasn't eligible.
Some certificates failed. If a certificate can't be generated, the rest are still delivered. You can see which enrolments failed and try those again.
Certificate downloads are available in reports where each row is a single enrolment. They aren't available from learner-level or content-level report rows, where one row stands for many enrolments.
If a learner's certificate isn't available and you expected it to be, check whether the enrolment is marked Completed and, for assessable learning, whether the outcome is Passed.
Learn how to mark an enrolment as complete if the record needs correcting.