As an administrator, there may be times when you need to manually update the enrollment status of users, but you're unsure how to do it. Go1 provides flexible tools that allow admins to manage user enrollments efficiently, ensuring accurate reporting and learner progress tracking.
There are two main ways to update enrollment status in the portal:
A. Bulk Update via CSV Import
This procedure only works for new enrollments and learners in assigned status, whether it is shared content, premium, or your own published content. If the learner is already enrolled or has completed the course, this process is not applicable.
How to Update Enrollment Status via CSV Import
If the user’s current status is “Assigned” or they are not yet enrolled, you can import the completion using the steps outlined in this article:
👉 How to import historical enrollment recordsIf the user's current status is “In Progress,” “Not Started,” or “Pending”, a CSV update will not work.
B. Manual Individual Updates via Enrollment Page
This approach is used for learning items published in your portal (either standalone items or course-level content). Shared courses (Premium or directly shared) are not supported for manual updates.
You can update enrollment status manually using the following methods:
Update via course report
If the content is published by your organization and the user's status is In Progress, Not Started, or Completed, you can update it through the course report.
🔒 Note: This method doesn't apply if the current status is "Assigned." For those cases, refer to Procedure A (CSV import).
2. Update via Enrollment Report
Navigate to the enrollment report of your portal and locate the specific user/course to update the status manually.
3. Update via New Manage Page
The Manage page offers an easy and efficient way to update enrollments for learning items published within your portal. Please note that this feature is only available for your own published content; shared and premium content are not supported.
Watch the walkthrough here:
⚠️ Important Note on Awards
Manual or bulk updates do not apply at the award level. To update award completions, you must update each individual content item within the award. The award status will then update automatically based on the progress of those items.