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Troubleshooting errors using the Bulk Uploader
Troubleshooting errors using the Bulk Uploader

Get help resolving errors when bulk uploading content to Go1

Updated over a week ago

The Bulk Uploader enables you to add learning content to your Go1 portal quickly. Below is a guide to the common errors encountered when uploading content and the steps you can take to resolve them.

View the guide to using the Bulk Uploader here.


Tips to resolve

File size exceeds the limit

  • Remove the file exceeding the limit to proceed.

  • The following limits apply:

    • Interactive - 5GB

    • Video - 5GB

    • Audio - 5GB

    • Document - 40MB

    • Image - 10MB

File type not supported

  • Remove the unsupported file to proceed.

  • The following content file types are supported:

    • MP4, MP3, OGG, WAV, DOC, DOCX, DOTX, PDF, POT, POTM, POTX, PPS, PPSM, PPT, PPTM, PPTX, RTF, XLS, XLSX, SCORM, xAPI, AICC, and CMI5 (uploaded as a .zip).

  • The following image file types are supported:

    • PNG, GIF, JPG and JPEG

Exceeded file limit

  • A maximum of 1000 files can be uploaded at one time.

  • Remove files above this limit to proceed.

Upload failed to complete

  • Occurs when the connection is lost during upload.

  • Try uploading the files again

  • Ensure the browser remains open during the uploading process.

CSV upload errors

  • Ensure the CSV template is not modified, including removing the header rows, adding additional columns or removing columns.

  • The CSV file isn’t UTF-8 compliant. Ensure the CSV file is UTF-8 encoded.

Missing metadata

  • Occurs when a required metadata field is missing from the CSV.

  • The required metadata differs when publishing to your portal or Go1 Content Hub.

  • View the metadata guidelines here.

Metadata errors

  • Duration must be a numerical input representing minutes, e.g. 120

  • Topics listed must match the topics in the topic taxonomy here.

  • If adding a locale, it must match the locale options listed here.

  • Region relevance must match the region relevance options listed here.

  • Language must match the language options listed here.

  • Level must match the level options listed here.

  • WCAG, Assessable, and Mobile must be listed as either true or false.

Image not found

  • When uploading image files, the image file name must match the file name listed in the relevant column of the CSV. Ensure the file extension is lowercase.

  • If using a URL, an error may occur if the system could not retrieve an image from the URL provided. Ensure the URL is correct and try again.

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