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How to bulk update content files

A step-by-step guide to updating existing content files using the Bulk Uploader

Updated over 4 weeks ago

This feature is only available to Go1 Content Partners

When to Update Content Files in Bulk

Bulk updating is ideal for minor changes to your content, like:

  • Fixing typos or errors

  • Improving existing content

This ensures:

  • Content ratings are retained

  • Customers currently enrolled can complete the content without disruption

For major updates (e.g., compliance changes for new regulations), we recommend retiring old content and uploading the new version as a separate item. This will:

  • Start fresh with no ratings or enrollments

  • Notify existing customers about the content’s retirement, prompting them to enroll in the updated version

How to Bulk Update Content Files

Follow these steps to update your content files in bulk:

Step 1: Access the Bulk Uploader

  1. Go to Content in the main menu (click your user icon).

  2. Select the Created by my portal tab.

Step 2: Export Your Content Metadata

  1. Choose the content you want to update by selecting the relevant titles.

  2. Click the Export Content Metadata button to download a CSV file.

    • This file contains the metadata fields for the selected content.

Step 3: Open the Bulk Upload Tool

  1. Click the Bulk Upload button.

  2. Select Update existing content from the menu.

Step 4: Choose What to Update

  1. Select one of the following options:

    • Metadata and Media: Use this if you need to update both metadata (eg. title, description) and media (eg. the video, the SCORM file)

    • Media only: Use this if you’re only updating media (eg. the video, the SCORM file)

  2. Click Next to proceed.

Step 5: Prepare your Metadata CSV and Images (Optional)

  1. Prepare your metadata CSV

    • Use the 'Download metadata template' to obtain a template of your existing Content on Go1

    • Add/update metadata to the template

    • If no changes to images are needed, leave the image column in the CSV blank.

  2. Check your CSV file:

    • Check our metadata guidelines to understand what is expected of you

    • Ensure all required metadata fields are filled out - these are highlighted on the second row of the CSV template.

    • Make sure the LO ID matches the content you’re updating.

  3. Click Upload Content Details to begin.

Tip: Encounter an error? Download the error report, fix the issues in your CSV, and upload it again.

Step 6: Upload your Metadata CSV and Images (Optional)

  1. Drag your updated metadata CSV and image media (optional) to upload

  2. When ready, click Upload to start the process.

Step 7: Review and Finalize

  1. Once uploads are complete, you will be given a summar

  2. If any errors occur - you can download the error report

  3. Fix any errors, re-upload - repeating step 6

What Happens Next?

  • If everything is successful, you’ll see a banner confirming your content has been updated and published.

  • If you only updated metadata, you can exit the process at this stage.

For more details on troubleshooting errors, check our help guide here.

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