Add funds to your organization's Go1 Pay wallet using the bank account verified during activation.
Before you begin
You must complete Stripe's Know Your Customer verification before adding funds.
Go1 Pay only accepts transfers from the bank account verified during that process. The last four digits of the verified account appear when you begin a top-up.
Find your payment methods
Sign in to Go1.
Select your initials in the upper-right corner.
Select Integrations.
Select Go1 Pay Learning budgets & spending.
Open Payment Methods.
Select Top up via Bank Transfer.
Go1 Pay displays the bank details needed for the transfer and the last four digits of your verified bank account.
Make the bank transfer
The details displayed in Go1 are for reference. Go1 does not transfer the money directly.
Copy the bank details from Go1 Pay.
Sign in to your bank's website or app, or arrange the transfer through your bank.
Send the money from the bank account verified during the Know Your Customer process.
Return to Go1 Pay.
Select All done.
Funds should appear in your portal wallet within 24 hours.
Confirm the transfer
Open Billing to review the transfer details and confirm that the funds were added.
Resolve common issues
The top-up button is unavailable
The bank-transfer option remains unavailable while verification is incomplete or pending.
Return to Setup to complete the verification process or check its status.
Funds did not appear
Check that the transfer came from the bank account registered during verification. Funds sent from a different account will not be credited to the Go1 Pay wallet.