Prepare your organization's invoices, requests and remaining balance before deactivating Go1 Pay.
Upload pending invoices
Ask learners to upload invoices for completed purchases.
Resolve pending invoices before deactivation so financial records remain complete.
Cancel unfinished requests and transactions
Review and cancel:
Requests waiting for approval.
Approved requests that have not been charged.
Transactions that have not been completed.
A request cannot be canceled after the merchant has charged the card.
Pause Go1 Pay
Sign in to Go1.
Open Go1 Admin.
Select Go1 Pay.
Select Pause Go1 Pay.
Pausing prevents new Go1 Pay purchases while the account is being closed.
Return the remaining balance
After Go1 Pay is paused, the Go1 Pay team will begin returning the remaining balance.
The refund is sent to the bank account registered during the Know Your Customer verification process.
Request deactivation
Contact Go1 Support through live chat or the support request form to complete the deactivation process.