At Go1, we understand that account duplication can sometimes occur in your learning environment. While we currently don't offer a direct "merge accounts" feature, we recognize the challenges this presents and want to provide guidance on how to effectively manage duplicate accounts within your Go1 portal and how to prevent them from occurring in the first place.
🧩 Understanding the Current Situation
At present, Go1 does not have a built-in functionality that allows administrators to combine or merge two separate user accounts into one while preserving all learning history and enrollments. We recognize this limitation and understand it can present challenges when managing your learning environment.
⚙️ Available Options for Handling Duplicate Accounts
While a direct merge feature isn't available, here are the current approaches we recommend for managing duplicate accounts:
1️⃣ Select a Primary Account
Determine which account should be the user's primary account moving forward, considering:
Which account contains the most important learning history
Which email address will be used long-term
Which account is properly connected to your other systems
2️⃣ Document Important Information
Before making any changes, document key information from the secondary account:
Export completion certificates
Export course enrollments and progress
3️⃣ Update Enrollments Manually
For the primary account that will remain active:
Re-enroll the user in any courses they need to access
If needed, contact your Customer Success Manager about updating critical completion records
Ensure all necessary permissions and group memberships are assigned
4️⃣ . Deactivate the Secondary Account
Deactivate it to preserve the historical record
Consider updating the name to mark it as "duplicate."
🛡️ Preventing Future Account Duplication
To minimize duplicate accounts moving forward, we recommend:
Implementing Single Sign-On (SSO) to control authentication through your identity provider.
Disabling self-registration and managing user creation through administrators.
Avoid reuploading scorm wrapper (read: Why do I see unknown accounts in my portal?)
Establishing clear onboarding processes for how new users should access Go1.
Conducting regular account audits to catch and address duplications early.
Educating users about the correct login procedures and who to contact for access issues.
🆘 Getting Additional Support
If you're dealing with a significant number of duplicate accounts or facing specific challenges:
Contact your Customer Success Manager for personalized guidance.
Reach out to our support team at [email protected] for assistance.