If you find unfamiliar user accounts in your Go1 Portal in a pattern similar to [email protected], these accounts were likely automatically generated due to the setup of one or more of your courses. We call these user accounts SCORM-generated accounts.
What is a SCORM-generated account?
It is a user account automatically generated when a user enrols in re-created interactive content.
Content is considered 're-created' if it already exists as content on your Go1 Portal (such as interactive content from the Go1 Premium library), is downloaded as a SCORM package, and then re-uploaded to Go1 as a new Interactive learning object.
How did this happen?
From the Go1 Portal, an admin navigated to the Settings page of a course and selected to download it as a SCORM package.
An admin created a new course or interactive learning object on the Go1 Portal and imported the SCORM package to the new course.
A user then enrolled in the new course and started the interactive file. At this point, a new SCORM-generated user account was created.
This user's profile was automatically switched to the newly created user account while doing the course.
The user now has two accounts in the Go1 Portal, the original and SCORM-generated accounts.
Why is a SCORM-generated account created?
This was designed intentionally to protect the security of our users. This is mostly applicable to clients using an external Learning Management System (LMS).
How do I prevent these duplicate accounts from being created?
If you are using the Go1 Platform, we do not recommend re-uploading existing Go1 content as a new course; instead, we suggest re-using the existing content within a course through the functionality available within the course editor.