Have you ever wondered why your learners aren’t receiving emails from the portal, even though their email addresses are registered correctly? There are several possible reasons for this, including email bounces, messages being filtered into junk folders, disabled notifications, and more. Here's what you need to know.
Why Are Go1 Emails Not Being Received?
Here are the most common reasons:
1. The Email Has Bounced
The email address provided in the Go1 portal may not have been properly set up with the organization's email provider. If the system tries to send a message to an address that doesn’t exist, isn’t active, or hasn’t been set up yet at the time of account creation, the email will bounce.
Impact: Once an email bounces, all future emails to that address may also bounce. The user will no longer receive any communications from the Go1 portal, including course invitations, due date reminders, and password reset emails.
2. Email Went to the Junk or Spam Folder
Sometimes, emails are delivered but end up in the recipient’s junk or spam folder due to email provider filters or security settings.
Impact: The user may miss important Go1 notifications simply because they are not checking the junk folder.
3. Notifications Are Disabled
In some cases, the user's notifications within the Go1 portal may be turned off.
Impact: If notifications are disabled, the user will not receive any emails from Go1, even if the email address is valid and active.
How to Prevent and Fix These Issues
Ensure the Email Address Is Set Up Correctly
Before registering an email address in Go1, make sure it has already been created and configured with the user’s email provider (e.g., Gmail, Outlook, company mail server).
Check for Typos
Minor errors like @gmial.com instead of @gmail.com can prevent email delivery.
Check the Junk/Spam Folder
Ask the user to check their junk or spam folder for Go1 emails. If found, they should mark the email as “Not Spam” or move it to the inbox to help train the filter.
Add Go1 to Safe Senders List
To prevent future emails from being filtered out, add the Go1 email domain ([email protected]) to the safe sender's list or whitelist in your email provider's settings.
Verify Notification Settings
Review the notification settings in the Go1 portal and ensure that email notifications are enabled for the required notification.
Contact Go1 Support
If you suspect an email has bounced or is still not being received after checking the above, reach out to the Go1 support team. They can verify the email status and help resolve the issue.
Summary
If learners aren’t receiving Go1 emails:
Confirm the email address is active and correctly set up.
Double-check for typos during registration.
Check the junk or spam folder and mark Go1 emails as safe.
Add Go1 to the email provider’s safe sender's list.
Ensure notifications are enabled in Go1 settings.
Contact Go1 support for further investigation.