FAQs
Troubleshooting and frequently asked questions for MyGo1 and Go1 Learn
8 articles
Go1 Learn: Your Complete Admin GuideFrequently asked questions and key links for all things Go1 Learn
Go1 Learn: Learner GuideEverything you need to know about your new learning experience
Why has my CSV upload failed?Common CSV upload fail reasons and troubleshooting
Creating a user without an email addressHow to create a user account for an individual that does not have an email address
How to Manually Send a Welcome EmailSend welcome email manually
Troubleshooting duplicate users created in portal
How to Create Individual User in Go1This article provides a step-by-step guide for Go1 admins on how to manually create individual users via the New User Management Page
Why Emails Are Not Being Received and How to prevent and Fix it.The article explains why Go1 emails are not received and how users can prevent or resolve this issue