Common reasons a user CSV upload fails on our legacy platform, and how to fix them.

Why has my CSV upload failed? (MyGo1)

How administrators in Go1 Learn can manually send welcome emails to one user or to multiple users at once.

How to Manually Send a Welcome Email

How to create a user account for an individual that does not have an email address

Creating a user without an email address

Send a welcome email manually in your portal on our legacy platform.

How to Manually Send a Welcome Email (MyGo1)

Why SCORM wrapper accounts look like duplicate users on our legacy platform, and how to fix it.

Troubleshooting duplicate users created in portal (MyGo1)

The article explains why Go1 emails are not received and how users can prevent or resolve this issue

Why Emails Are Not Being Received and How to prevent and Fix it.

Reset a forgotten password from the login page on our legacy platform.

How to Reset Your Password in Go1 (MyGo1)

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How can I resolve issues with progressing or completing training modules in Go1?

Troubleshooting and frequently asked questions for MyGo1 and Go1 Learn

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