Overview: Before you cancel
Only the Account Owner can cancel your organisation’s subscription.
When you cancel:
Your subscription will not renew at the end of its current annual term.
Your organisation will retain access until the displayed end date.
Your current subscription will not end immediately.
You will not receive a prorated refund for the remaining subscription period.
There will be no further charges after the current subscription cycle.
Account Owners and Admins can find the current renewal date under Settings → Plan & billing.
Cancel your plan
To cancel your subscription:
Open Settings.
Select Plan & billing.
Find your current plan and select Cancel Plan.
Select a reason for cancelling.
Continue to review the cancellation details.
Select Cancel Plan to confirm.
What happens after cancellation
Cancelling turns off automatic renewal. Your subscription remains active until the end of your current annual term.
After cancellation:
The Plan & billing page will show your plan as Active until [date].
Account Owners, Admins and learners will continue to have their usual access until that date.
No additional subscription period will begin.
There will be no further charges after the current subscription cycle.
We’ll send a reminder before access ends.
Reminders before your plan ends
We’ll display reminders as your plan approaches its end date.
Account Owners and Admins
A dismissible banner appears throughout Go1 at 30, 14, 7, 3 and 1 days before the plan ends. The banner shows when the plan will end and links to more information.
The Plan & billing page also shows that the plan is Active until [date], along with a persistent notice about the upcoming end date.
Learners
Learners see a dismissible banner at 30, 14, 7, 3 and 1 days before the plan ends. The banner explains when their organisation’s plan and product access will end.
If you change your mind
Self-service reactivation is not available for launch. Contact Go1 Support before the plan ends to discuss the available options for continuing your subscription.
When your plan ends
Your organisation’s access to the product expire after the date shown under Plan & billing.
For information about access, account data and returning to Go1 after expiry, see What happens when your plan ends.