Sometimes a learner finishes their learning but the completion isn't successfully recorded, for example if a learner misses clicking Mark as completed before closing the player. Admins can correct the record by marking the enrolment complete, with a reason and completion date that stay on the learner's history.
Who can mark an enrolment as complete
Only Administrators can mark an enrolment complete. Managers and Content Admins can view enrolments, but the action isn't available to them.
Which enrolments are eligible
You can mark an enrolment complete when its status is Not started or In progress (including assessable content where the outcome is Not passed). Overdue and Due soon enrolments are eligible, as long as the underlying status is one of the three above.
You can't mark an enrolment complete if it's already Completed. This protects the original completion record.
Mark one enrolment complete
You can do this anywhere you can view an enrolment: a learner's profile in People, the report modals opened from Overview, assignment reports opened from Assignments, and enrolment reports in Reports.
Open the report or learner profile containing the enrolment
Select the ... menu at the end of the enrolment row
Select Mark as complete
Choose a completion reason
Check the completion date. It defaults to today, and you can change it
Add a note if you want to record more detail
Select Confirm
The enrolment status changes to Completed, progress shows 100%, and the completed date is the date you selected.
Mark several enrolments complete
You can mark a group of enrolments complete in one action. The selection can span different learners and different content.
Open an enrolment report
Select the checkbox beside each enrolment you want to mark complete, or use the header checkbox to select the whole page
Select Mark as complete in the bar above the table
Choose a completion reason
Check the completion date
Add a note if you want to record more detail
Select Confirm
One reason, date and note apply to every enrolment in the selection. If you need different details for different enrolments, run separate actions.
Note: The bulk actions only appear once you've selected at least one enrolment.
Choose a completion reason
A reason is required. Choose the one that best describes why you're correcting the record:
Completed outside Go1 (external training): the learner did the training elsewhere
Technical issue (playback/content error): something prevented Go1 from recording the completion
Verified by assessment: you've confirmed the learner's knowledge another way
Other: anything else. A note is still optional, but it helps whoever reads the record later
What happens to the record
Marking an enrolment complete is permanent. There's no undo, and the action can't be reverted.
Every admin-marked completion records:
the Admin who performed the action
the time the action happened
the completion date you selected
the reason you chose
any note you added
This appears in the learner's activity log and your organization's audit report. Reports and enrolment CSV exports show who marked the completion and why, so admin corrections stay distinguishable from completions the learner recorded themselves.
If some enrolments are skipped
When a selection includes enrolments that aren't eligible, Go1 marks the eligible ones complete and skips the rest. After processing, you'll see how many enrolments were marked complete, how many were skipped, and why each one was skipped.