There may be times when a user's email address will need to be changed, such as A) for a name, email or company change, or B) if the address is incorrect to begin with.

For A), please provide users with the instructions written here.

For B), administrators will need to simply block the incorrect account from the portal and make a new account with the correct email address (additional details here).

Please note that we cannot merge accounts if In-Progress learning has been split between two accounts for the same individual, we can only transfer learning that has been Completed.

We can also only allow emails to be changed if the email address is directly related to the domain of the portal (work emails only). The reason being, users may access 1 or more portals with their email address so we cannot allow an admin of any portal to change the users credentials, thus causing issues with any other portal the user is connected to. 

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