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How to change the email address through which you access the Go1 Platform
How to change the email address through which you access the Go1 Platform

How to add a secondary email address or change an email address used to log in to Go1 Platform

Updated over a week ago

Do you find yourself needing to change your email, or maybe using your work and personal email to access your Go1 Platform user account? Well with the ability to add a secondary email you can do just this.

To begin, log in to your account on your Go1 Platform noting that this can only be done for the account you're logging into. You can't change an email address of another user with this method. If you need to change the email address of another user, check out this guide here.

Once logged in, select your name from the top navigation and then select Account settings.

From the Account settings page, select the option to "Add a secondary email address" and add your email address into the field provided.

You will be sent a verification email to that email address to ensure the email entered is correct and is actually yours.

Click the verification link within this email to continue. Note: You'll know you're successful when the big red X change to a green Tick. 

If you are having issues verifying, check your junk mail folder. Alternatively, if needed, you can re-send the verification email by clicking the (...) icon to the right of the email you have added, then select Verify one more. 

Once your new email address has been verified, the big green tick will show and you would have successfully added a secondary email! You can now log in with either your primary or secondary email. 

If you want to go a step further and change your email address, then you will need to click on the (...) icon to the right of your preferred email address once more, and select Make Primary. This will change your secondary email address to your primary email address. 

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