Skip to main content

Why can't I see my shared content?

This article aims to identify and fix the problem of viewing shared content.

Updated over a week ago

Administrators with access to multiple portals have the ability to share their own published content across those portals, as long as they hold the administrator role in each one. This feature is especially valuable for large organizations that operate with separate portals for different teams or departments, but need to distribute training and resources across them.

For example, a central HR or L&D team may manage core learning materials that need to be accessible in team-specific portals. Rather than duplicating content, administrators can simply share it across the relevant portals.

How to Share Content Between Portals

To share content, administrators can use the 'Visibility and Access' settings within the content management area. For detailed steps, refer to the following guides:

Why Can’t I See My Shared Content?

If your shared content isn’t visible in the other portal, it’s likely due to the Portal Content Selection settings. Here's how to check:

  1. Click your initials in the top-right corner of your dashboard.

  2. Select ‘Settings’.

  3. Go to Portal Content Selection.

From here, you have two options:

  • All Shared – Tick this option if you want all shared content to appear on the portal’s Explore page.

  • 🛠 Custom Selection – If you prefer to handpick which shared content appears, ensure the specific items have been added to your custom selection list.

If you prefer to select specific items from the shared content, ensure they are included in your custom selection.

Did this answer your question?