Having difficulties accessing a course? Let's diagnose what might be happening with some troubleshooting.
Internet connection
Please check that your device has a stable internet connection by running a speed test, then wait for the results to load. Additionally, try accessing the course on a different internet network to rule out connectivity issues.
Device
Some devices may not display or perform well on a mobile device. Ensure you see the "optimized for a mobile experience" badge in the course preview. If this badge is not present, please access this course on a desktop computer instead.
Browser and browser settings
For the best learning experience, we recommend using Google Chrome as your web browser on your desktop or laptop device.
If you have followed the steps above and the course still will not load or displays as a blank screen, please follow the steps below: Before proceeding, clear your browser cache and cookies, as cached data can often cause loading or playback errors. Then relaunch the course.
Click the site settings icon at the top left of the browser, then click "Site Settings"
3. Change all the 3 items: JavaScript, Images, and Popups and redirects, to Allow
5. You may now resume your course.
You may also try opening the course in another browser, such as Microsoft Edge. Additionally, ensure that pop-up blockers are disabled in your browser settings, as some courses may require pop-ups to function correctly.
Once you have followed all the steps shown and it still shows up blank, kindly refer to your administrator and IT team for further assistance. You may need assistance whitelisting Go1 domains: Before reaching out, capture error details such as the exact error message and confirm whether other courses load normally. This information can help isolate the issue and assist your administrator or IT team in troubleshooting.