Who can complete this task: Account Owner
Before you begin
Only the current Account Owner can transfer Account Ownership.
The new Account Owner must already be an administrator in your Go1 portal.
When ownership is transferred:
The new Account Owner immediately gains responsibility for your organisation's subscription and billing.
The previous Account Owner is automatically changed to an administrator.
Transfer Account Ownership
Open Settings.
Select People and permissions.
Open the Account owner tab.
Select Transfer account ownership.
Select the administrator you'd like to make the new Account Owner.
Review the transfer details.
Select Transfer ownership to confirm.
After the transfer
Once the transfer is complete:
The new Account Owner becomes responsible for your organisation's subscription and billing.
Future billing notifications, renewal reminders, invoices and payment confirmations will be sent to the new Account Owner.
The previous Account Owner remains an administrator unless their administrator access is removed separately.
If the current Account Owner is unavailable
If the current Account Owner has left your organisation or can no longer access your Go1 account, contact Go1 Support for assistance.