Occasionally, a learner may report: "I've completed this course multiple times, but it's still not showing as complete!"
This issue is usually due to one or more learning items within the course not being properly marked as complete.
What to Check
If a learner raises this concern, guide them to revisit the course and review the status of each section. Any module or learning item marked as "In Progress" should be fully completed to ensure the course is recognized as finished.
Manual Completion May Be Required
Some learning items—such as:
Documents
Text lessons
External links
Videos
May require manual confirmation. In these cases, learners should look for and click the "Mark as Complete" button.
Final Tip
Remind learners to double-check every section, especially those that may appear passive or non-interactive. Ensuring that each learning item is marked as "Complete" is essential for the course to reflect a finished status.
If the course was created by you or someone within your organization, you also have the option to manually update the learner's enrollment status within the course on their behalf.