Sometimes you may come across a learner who is saying, "I have finished this course a bunch of times but it still won't show as complete!". This is a common issue where the learner has not marked one or more parts of the course as complete.
When a learner indicates their course is not completing, ask them to go back into the course and check the completion state of all sections and mark those sections showing as In Progress as complete. See the video below as an example. 

  1. Check to see if all the learning items are marked as complete. 

2. Additional Checks To Come! Stay Tuned! 

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