If you're an admin, you have the ability to update a learner's email address, but there are specific restrictions and conditions to be aware of before proceeding:
Prerequisites for Changing a Learner’s Email Address
Learner Consent: Ensure the learner is aware of the email address change
Single Portal Affiliation: The learner must be affiliated with only one portal.
Multiple Portal Affiliations: If the learner belongs to multiple portals, you must be an admin on all associated portals to make this change.
No Conflicting Accounts: The new email address must not be associated with an existing Go1 account, whether as a primary or secondary email.
Steps to Update the Email Address (Using the New User Management Page)
Log In to Your Admin Account:
Ensure you are signed into Go1 with administrative permissions.
Navigate to the Users Section:
Access the admin dashboard and select the "Users" tab within the new User Management page.
Find the Learner:
Use the search bar to locate the learner whose email address needs updating.
Edit Learner’s Details:
Locate the “Edit” option to update their information.
Replace the existing email address with the new one that complies with the prerequisites.
Save Changes:
Click Save to apply the update.
Verify Updates:
Confirm that the email address in the learner’s profile has been successfully updated.
See the Video Reference
For a detailed walkthrough, refer to our instructional video demonstrating how to update a learner's email address in the new User Management Page. This video will guide you through the process step-by-step.
Notes and Best Practices
If you encounter any restrictions or errors during the update process, double-check the prerequisites outlined above.
If the new email address conflicts with an existing Go1 account, you may need to contact Go1 Support for assistance.
Keep the learner informed throughout the process to avoid confusion.
By following these steps and ensuring compliance with the restrictions, you can efficiently manage updates to learner email addresses. If further support is needed, feel free to reach out to Go1’s support team.