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My course is not loading
My course is not loading

Steps to take if your course is not loading

Updated over a week ago

Having difficulties accessing a course? Let's diagnose what might be happening with some troubleshooting.

Internet connection

Please check that your device has a stable internet connection by running a speed test, then wait for the results to load.


Some devices may not display or perform well on a mobile device. If so, please access this course on a desktop computer instead.

Browser and browser settings

For the best learning experience, we recommend using Google Chrome as your web browser on your desktop or laptop device.

If you have followed the steps above and the course still will not load, or displays as a blank screen, please follow the steps below:

  1. Click on the lock icon on your top left of the browser.

2. Choose Site settings

3. Change all the 3 items: JavaScript, Images, and Popups and redirects, to Allow

4. You will arrive back at the page of the loading/blank course. Click on Reload.

5. You may now resume your course.

Here's a video guide of the steps above.


You may also try opening the course in another browser such as Microsoft Edge.

Once you have followed all the steps shown and it still shows up blank, kindly refer to your administrator and IT team for further assistance. You may need assistance whitelisting Go1 domains:

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