Using MyGo1? If you're still on our legacy platform, see User roles and permissions (MyGo1)
Roles control what each person can see and do in Go1. Every user is a Learner, while Manager, Content Administrator, and Administrator roles add further permissions.
Primary User Roles
These are the main roles users can have in your organization: Learner, Manager and Administrator.
Learning is for everyone, so no matter the role for your organization, all users within the Go1 Platform hold the Learner role. Having a role of Manager or Administrator provides additional permissions.
Permissions | Learner | Manager | Administrator |
Search and enrol in learning | ✓ | ✓ | ✓ |
Update their job title, preferred language and topics of interest | ✓ | ✓ | ✓ |
Save shortlisted content to view later | ✓ | ✓ | ✓ |
View and download their learning transcript or certificates | ✓ | ✓ | ✓ |
View all available Go1 content | ✕ | ✕ | ✓ |
Add content to the portal Library | ✕ | ✕ | ✓ |
Create a playlist (manually or using AI) and publish it to the portal Library | ✕ | ✕ | ✓ |
✕ | ✕ | ✓ | |
Subscribe to retirement notifications | ✕ | ✕ | ✓ |
✕ | ✕ | ✓ | |
✕ | ✕ | ✓ | |
View Content feedback from my organization | ✕ | ✕ | ✓ |
✕ | ✕ | ✓ | |
Assign learning to direct reports | ✕ | ✓ | ✓ |
Assign learning to all users and groups | ✕ | ✕ | ✓ |
Track progress of assigned learning | ✕ | ✓ For their direct reports | ✓ |
Create new users individually or in bulk | ✕ | ✕ | ✓ |
View and edit all user's information | ✕ | ✓ For their direct reports | ✓ |
Export user list | ✕ | ✓ For their direct reports | ✓ |
View and export all enrolments | ✕ | ✓ For their direct reports | ✓ |
Create and edit Courses | ✕ | ✕ | ✓ |
MyGo1 permissions | |||
Create groups of users | ✕ | ✕ | ✓ |
Upload custom content | ✕ | ✕ | ✓ |
Create and edit Awards | ✕ | ✕ | ✓ |
Add or remove course authors or assessors | ✕ | ✕ | ✓ |
Mark assessment submissions for all users | ✕ | ✕ | ✓ |
Able to mark attendance for events | ✕ | ✕ | ✓ |
View and edit portal settings including logo, timezone, notifications settings | ✕ | ✕ | ✓ |
Set up and manage integrations (for example, single sign-on) | ✕ | ✕ | ✓ |
How roles work together
Roles in Go1 are additive. Every user holds the Learner role by default, and additional roles build on top of each other rather than replacing one another.
Go1 has four named roles:
Learner — the base role, held by all users
Manager — adds team oversight permissions to the Learner role
Content Administrator — adds content management permissions (same as Administrator, without access to portal settings or integrations)
Administrator — full access to all platform features
A user can hold any combination of these roles at the same time. For example, a user could be a Learner and Manager, or a Learner, Manager, and Administrator.
Why does selecting Content Administrator also activate Administrator?
This is by design, not a bug. Content Administrator is built on top of the Administrator role with specific permissions removed (portal settings and integration management). When you assign someone the Content Administrator role, the system applies both the Administrator role and the Content Administrator flag. The Content Administrator flag limits what that user can access within their Administrator permissions.
You will always see both roles listed for a Content Administrator — this is expected behaviour.
Why does my user export show more than 4 roles?
When you export your user list as a CSV, the roles column shows each user's complete role combination. Because users can hold multiple roles at once, you may see entries like:
Administrator
Administrator / Content Administrator
Administrator / Content Administrator / Learner
Administrator / Learner
Manager
Manager / Learner
This reflects the additive role model — it does not mean there are extra roles in your portal. Every combination maps back to the four named roles listed above.
Set up a manager
The Manager role and a user's reporting relationship work together, but they are not the same setting:
Give someone the Manager role to grant access to manager features.
Add that person to another user's Managed by field to make them responsible for that user in Go1.
A user can have more than one manager. Each manager must be an active user with the Manager role before you assign them through a CSV import.
To add or update managers for one or more users, follow the steps in Create and manage users. When using a CSV:
Separate multiple values in the
RolesorManagerscolumns with a pipe (|).Include every manager who should remain assigned. Importing a new value replaces the existing value.
Remove editable optional columns that you are not updating. A blank
Managerscell clears the user's existing managers.
Additional roles
Assessors
Abilities are restricted to the content they are the assessor of*:
Able to mark attendance for events
Able to mark submissions long answer question submissions, external learning records, or assignment uploads
*Note - If there is only one assessor on the course, they will be responsible for all enrollments in the course. If the course has multiple assessors, the author or admin will need to assign each learner to an assessor whose abilities will only reach the learners for which they have been made responsible.