FAQs

Frequently asked questions

Brandon Hodgson avatar Syah Omar avatar
15 articles in this collection
Written by Brandon Hodgson and Syah Omar

How to determine what URL to whitelist for a GO1 course

If your IT security is strict, you may need to look into whitelisting course specific URL's for everything to run smoothly.
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Too many failed sign in attempts lockout

Locked out of your account due to too many failed attempts? We can help!
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

How to change your learner's email_Guide for portal admin.

This article here is a guide for admin to make changes to the learners email address.
Syah Omar avatar
Written by Syah Omar
Updated over a week ago

Welcome email

How to manually generate a welcome email.
Syah Omar avatar
Written by Syah Omar
Updated over a week ago

Uploading a certificate on behalf of a learner

Here you will find the steps needed to upload a certificate on behalf of a learner. Done through an Award for Recognised Prior Learning
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Login Issues - Why can't I login?

You might be logging into the wrong portal.
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Why won't my course complete?

This article goes over some basic troubleshooting steps towards what might cause a course to not complete.
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Is it Possible to Delete a User?

How to delete an active user
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

How to Delete an Enrollment

How to un-enrol students from courses
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Why Has My CSV Upload Failed?

Common CSV upload fail reasons and troubleshooting
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

What File Types does GO1 Accept when Uploading?

What files types does your system accept when uploading?
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

What is a SCORM?

What is a SCORM
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

I am Having a SCORM or Interactive File Issue

Common error message received with SCORM and Interactive Files
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Redeeming Discount Vouchers

How to apply your Discount Voucher when purchasing a course
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Do you have a mobile app?

Find out how to access to GO1's courses anytime.
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago