FAQs

Frequently asked questions

Brandon Hodgson avatar Syah Omar avatar
13 articles in this collection
Written by Brandon Hodgson and Syah Omar

How to change your learner's email_Guide for portal admin.

This article here is a guide for admin to make changes to the learners email address.
Syah Omar avatar
Written by Syah Omar
Updated over a week ago

Welcome email

How to manually generate a welcome email.
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Written by Syah Omar
Updated over a week ago

Uploading a certificate on behalf of a learner

Here you will find the steps needed to upload a certificate on behalf of a learner. Done through an Award for Recognised Prior Learning
Brandon Hodgson avatar
Written by Brandon Hodgson
Updated over a week ago

Login Issues - Why can't I login?

You might be logging into the wrong portal.
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Written by Brandon Hodgson
Updated over a week ago

Why won't my course complete?

This article goes over some basic troubleshooting steps towards what might cause a course to not complete.
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Written by Brandon Hodgson
Updated over a week ago

Is it Possible to Delete a User?

How to delete an active user
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Written by Brandon Hodgson
Updated over a week ago

How to Delete an Enrollment

How to un-enrol students from courses
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Written by Brandon Hodgson
Updated over a week ago

Why Has My CSV Upload Failed?

Common CSV upload fail reasons and troubleshooting
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Written by Brandon Hodgson
Updated over a week ago

What File Types does GO1 Accept when Uploading?

What files types does your system accept when uploading?
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Written by Brandon Hodgson
Updated over a week ago

What is a SCORM?

What is a SCORM
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Written by Brandon Hodgson
Updated over a week ago

I am Having a SCORM or Interactive File Issue

Common error message received with SCORM and Interactive Files
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Written by Brandon Hodgson
Updated over a week ago

Redeeming Discount Vouchers

How to apply your Discount Voucher when purchasing a course
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Written by Brandon Hodgson
Updated over a week ago

Do you have a mobile app?

Find out how to access to GO1's courses anytime.
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Written by Brandon Hodgson
Updated over a week ago