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Frequently asked questions
61 articles
Course Survey and Recommendations
Setting Custom Domain Url
Why can't I see my shared content?This article aims to identify and fix the problem of viewing shared content.
How to update enrollment statusUnderstanding how the enrollment update procedure works
Cannot login via the link in the emailWhy can't I login through the link in the email I received? Why am I being redirected to the login page?
Random characters showing in downloaded excel fileOpening an excel file to find your data showing random characters?
How to change my password
How to Remove Content From a Group
How to Manually Send a Welcome EmailSend welcome email manually
How to Manage Due Dates in Assigned Learning Items
Setting up Completion Rules for Individual Learning ItemsLearn how to add completion rule for individual learning items
Troubleshooting errors in portals and course
How to View and Export Learner's individual Answer AttemptsThis article will guide you in viewing and exporting individual learner's answer attempts in a quiz.
Browser and Device supportUnderstand what browser and device you need to learn through Go1
How to view and edit an inactive userThis article will teach you how to view and edit inactive/blocked users.
Uploading video assignmentThis article is for learners to set-up their video settings.
What support does Go1 offer to partners?
Creating a user without an email addressHow to create a user account for an individual that does not have an email address
My course is not loadingSteps to take if your course is not loading
3rd party LMS Content playback errors
Domain WhitelistingRunning into issues with certain parts of the platform? Try whitelisting these domains!
Update my welcome messageWelcome your team to your Go1 Platform through a message on your learner dashboard
How to determine what URL to whitelist for a Go1 courseIf your IT security is strict, you may need to look into whitelisting course specific URL's for everything to run smoothly.
How to enroll and re-enroll users via course report
Award Expiration Logic
Too many failed sign in attempts lockoutLocked out of your account due to too many failed attempts? We can help!
How to change your learner's email addressThis article here is a guide for admin to make changes to the learners email address.
Uploading a certificate on behalf of a learnerHere you will find the steps needed to upload a certificate on behalf of a learner. Done through an Award for Recognised Prior Learning
Login Issues - Why can't I login?You might be logging into the wrong portal.
Why won't my course complete?Learn how to update mark items as complete in order to finish a course
How to delete an enrollmentHow to un-enroll students from courses
Why has my CSV upload failed?Common CSV upload fail reasons and troubleshooting
What file types does Go1 accept when uploading?What files types does your system accept when uploading?
What is a SCORM?What is a SCORM
I am having a SCORM or interactive file issueCommon error message received with SCORM and Interactive Files
Redeeming discount vouchersHow to apply your discount voucher when purchasing a course
Booking a course with an eventHow does a learner book a course? We can show you :)
Creating Courses ErrorsHow to troubleshoot common errors when creating courses
Blinkist Premium FAQsCustomer guide
Understanding Adyen's KYC Process in Go1Pay
How to Activate Your Go1Pay WalletThis guide will walk you through activating the Go1Pay feature with a few easy steps.
How to Activate Your Go1Pay IntegrationIn this easy guide, we'll walk you through the steps to activate the Go1Pay integration.
How to Create a Request in Go1PayLearn how to request a resource from outside and inside our Go1Pay platform.
Content Quality & Freshness
How to Approve Requests for Managers in Go1Pay
A Guide to Deactivating Go1PayWhen deactivating your Go1Pay account, follow these steps for a seamless transition and to tie up loose ends.
Accessing Blinkist PremiumA guide for learners gaining access to Blinkist Premium via the Blinkist app
Create Users and Managing Welcome Emails in Go1Pay
How to Load Funds into Your Go1Pay
Go1 System Status ⚠️Where to find Go1's service availability status and receive regular updates
A Guide for Activating Our Go1 Integration for SlackThe Go1 integration for Slack sends instant notifications, approval alerts, and real-time updates from Go1Pay to your Slack channel.
How to edit the Welcome Email for Go1PayFollow the steps below to personalize the welcome message your team members receive when they are invited to the Go1 portal.
How to activate BlinkistFollow these simple steps to activate Blinkist in Go1.
Go1 Integration for Slack: Purchase and Approval NotificationsThis article will show the types of notifications you will receive when activating the Go1 integration for Slack.
How to Add a User’s Budget to Their Go1Pay AccountFollow these simple steps to update the budget balance of your Company users' Go1Pay accounts.
Troubleshooting duplicate users created in portal
How to Download Account Statements and Expense SummariesManaging your financial reports is essential for tracking expenses. Follow these steps to easily access and manage your data.
How to Review Go1Pay TransactionsLearn how to review your team's transactions through Go1Pay with this simple guide.
How to Review Go1Pay RequestsLearn how to review your team's requests through Go1Pay with this simple guide.
Go1Pay
With Go1Pay, employees can effortlessly purchase courses, books, and events, enhancing their professional growth and development.
What is Go1Pay?
Getting Started with Go1Pay